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Frequently Asked Questions
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If you don't see a question here you would like answered, please submit it by e-mail. Thanks.
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Q
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I'm not sure what to get on my skates. How do you know what will work for me?
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A
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We can determine what sharpening and radius profile will work for you several different ways, watching you skate or by having you fill out a detailed questionnaire where we ask you a lot of questions about how you skate and your hockey game. We use your answers to come up with a great profile to get you started. Often this is perfect and works great for the skater, but sometimes we have to fine tune based on skater feedback.
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Will your sanitization and deodorizing service damage my equipment?
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A
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Absolutely not! Our treatment uses all natural methods and bacteriacides. It's an all dry process that uses no water and heat.
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Can you sanitize and deodorize all my equipment?
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Yes. We do all equipment including skates and helmets and other equipment/bags with metal pieces.
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Do you clean the equipment and remove dirt stains?
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A
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Our process is not a wash or stain remover, it is a odor remover and sanitizer. It kills all bacteria and fungus that's living in your equipment, and removes the most nasty odors. Washing equipment is not a good idea because it breaks down the fibres and accelerates rust on metal. You can wash your outer garments in your washing machine, those are normally what gets stained.
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Will I have to leave my equipment to get it sanitized?
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A
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Absolutely not! Unlike the wash-type services where you could be without your equipment for days, our process is less than 20 minutes. In most cases we can service it while you wait. Of course, if you prefer, you can leave it and pick it up later. Also, most importantly, you can skate immediately after having your equipment treated. It is not left partially wet, like the wash systems.
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Q
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Is there anything special I have to do to my equipment before I have it treated?
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First, remove all jerseys, socks, tape, and other non-equipment "junk" from your bag. This will save us time having to seperate it when you get here. Second, our process works best when your equipment is dry. Air dry it first if you can. You can also leave it with us and we'll dry it for you, then treat it.
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Q
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How long does the treatment last?
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A
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Our treatment consists of two parts, odor removal and bacteria/fungus removal. Depending on how often you play, and how you treat your equipment (do you air dry after each play), the foul odors should be gone for approximatly 1-2 months or more. Easiest way to tell if you need another deodorizing treatment is when it starts smelling foul again. As for sanitizing, we treat your deodorized equipment with a special bacteriacide that helps prevent new bacteria from forming. If you are concerned about rashes,itches, and the staph infection, we recommend retreatment once a month.
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Q
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I get rashes easy and I'd like to get my equipment treated monthly, do you offer any season discount plans?
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Yes, in fact, we strongly recommend monthly treatments to keep harmful bacteria and odors from invading your equipment and to keep rashes at bay.
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Q
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When I get my skates sharpened at the rink or other pro shops, they never ask me questions about my play, or explain or offer many choices in hollows. How come you do?
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Well, we take sharpening seriously. It is the most important factor in how you skate. Unlike most shops, we do not sharpen all skates to the same generic hollow or only offer one or two choices. Our goal is to customize the sharpening to fit YOUR exact needs. To do it correctly, we need to know some things about your ability, weight, position, age and more. Only after we know this will we sharpen your skates. You have to remember, most hockey shops aren't in the business of improving your skating or performance, rather they concentrate on new equipment sales. As such, they don't spend a lot of time with you to customize your sharpening. That's where we are different and exactly why we feel you'll come back and make us your "favorite" sharpener.
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What's this profiling, can it really help improve my skating and game?
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A
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Although fairly rare amoung players in the U.S., radiusing has been popular for decades in Canada and the Europeans have mastered this process. A custom radius (Profile) can improve balance and skating by optimizing the amount of blade that's in contact with the ice, as well as the lie of the blade. Every skater can benefit from a profiling, even if just to match both blades. See our Profiling page in the main menu for more details.
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