2. We will review and evaluate your answers on the questionnaire, then work up a custom profile for you. The Profile will include the sharpening type, the rocker radius, and the pitch setting we think will work best for you. We will email you back with our recommendations. We've done thousands and thousands of profiles on a wide variety of skaters and have a pretty good data-base of what works for most skaters. Keep in mind, if for some reason you don't like what settings we select for you, you are never stuck with your profile. We will gladly make an adjustment at no charge.

If you still have questions, you likely will find the answers on our website. If not, we ask that you submit your questions by email instead of calling the store. We rarely answer the phone during working hours as we are very busy operating a retail store, sharpening local skates and trying to meet same or next day shipping deadlines for our internet customers. A five-minute phone call may mean that another customer doesn't get his blades shipped that day. Seriously, we generally don't have time to answer phone calls, especially from Sept to March. Email is really the best and fasted way to get a response from us because we can answer you during our short lulls. We usually can reply within 15 minutes of getting your email. Also, we now monitor our facebook page, No Icing Sports, and you can get fast response there as well. Thank you.

3. After you get your custom profile recommendations from us, you then must decide if you will be sending us your blades, or if you will be purchasing new blades from us. We have next day turn-around, so we'll get your blades shipped back to you quick, but if you can't be without your skates for a few days, getting a second set of steel may be your best option. Pricing for replacement runners, sharpening and radius services can be found in the shopping area. If you want to know what something costs, place it in the shopping cart. You won't be charged until final checkout. Keep in mind that we are a Custom Radius shop and we only sell steel runners to customers who are purchasing a Custom Radius. If you just want steel, please order them from our partner store, www.HockeyEmpire.com and use coupon code "noicing" when you check out.

4. If you are sending us your blades and need help removing them, it's easy. For Bauers, remove the footbed and remove the white plastic caps. You will see either a 5/32 allen nut or a 8mm nut inside the holders. Simply unscrew the nut (use a 1/4" drive nutdriver with a long extension to make the task easier) and the blade will pull right out. All other brand skates have screws on the outside of the skate, just take them out and pull the blades out. Email noicingtech@comcast.net if you have trouble.

5. The best way to ship your blades to us is in a Post Office Priority Mail Flat Rate Envelope. Priority Mail is quick, usually 1-3 days anywhere in the country (US Only). Flat rate price is $5.15. You can fit up to 4 sets in one envelope. BE SURE TO SECURE YOUR BLADES TO THE INSIDE WALL OF THE ENVELOPE! If they can move around, they WILL cut their way through and we will get an empty envelope. I've even seen loose blades cut through cardboard boxes. Best way to ship them is to roll them in a Tyvek envelope, then tape that roll on a diagonal in the envelope with package tape (not Scotch tape or hockey tape. Please don't wrap blades themselves with tape, it's hard to get tape off the metal and it leaves a sticky residue. Also, there is no need to wrap the blades in duct tape, bubble wrap, or other homemade coverings. It's unnecessary and a real annoyance when we have to spend 10 minutes peeling and cutting through some Fort Knox type covering to get at the blades. A simple Tyvec envelope protects them just fine. We send them all over the world just wrapped in Tyvek.

So you don't have to go to the post office, go to USPS.com and sign up for a online acct. It's free and easy. You can then print postage and labels right on your home printer. If you want to save money and are not in a hurry, you can ship your blades to us by regular Parcel Post. It's still fairly quick and usually less than $2. Also feel free to ship to us any way you choose, UPS and Fedex Express or ground deliver right to our door.

6. If you want to buy new blades from us, you may have a choice of several different kinds that will fit in your skates. Browse through our shopping area and see what's available, read the item descriptions carefully to see the differences. For sizing, we will need the blade type and size to ensure a perfect match. NEVER use online guides for sizing that some website have, they are wrong. The only way to accurately get your blade size is to get it from your skates. On most skates the blade size can be found underneath the skate on the white plastic holder. Look for a 3-digit number embossed in the plastic next to the rivets, like 263, 280, etc. Let us know what that is. If you can't find it, send us an email and we'll help you locate it. Don't guess. Also, for Bauers we need to know if the holder on your skate is a Tuuk+, a Lightspeed/Lightspeed 2, a Blue Lightspeed Power, or a LS Power 2.1, all of these holders take different type steel. For Eastons, you'll just need the skate size, e.g, "8" for size 8 and 8.5 skates, 7 for 7 and 7.5, etc.

Keep in mind that the price of our blades includes the initial sharpening (not a Custom Radius). You might be able to find steel cheaper elsewhere, but they do not come sharpened. The initial sharpening is very different than a regular sharpening. New skates or replacement steel is just a flat rough cut slab. It takes approx 20-30 minutes minutes of labor to properly sharpen and establish the hollow and edges the first time the blade is sharpened. This labor is factored into the price of our steel. If you send us unsharpened steel we have no choice but to charge you for our labor. Also, when comparing online prices, be sure to factor in their high shipping and handling fees. You'll likely find in the end, our prices are cheaper.

If you are planning on buying new skates, consider purchasing them from our partner store, www.hockeyempire.com, when you do this your radius and sharpening are FREE from us! Just use coupon code "noicing" at their checkout. HockeyEmire's prices are the same as hockeymonkey.com and all the other online hockey superstores, so why not buy from them and get free services from us!

7. Once we've worked up your profile and have given you the specs, you'll need to place your order. Simply go to the secure 24-hr Shopping Area on our website and order the runners that fit in your skates. Then order the type radius and/or sharpening, entering the specs we gave you in the drop down menus. Make sure if you are ordering steel, except for Fusions, Titanium and BlackEdge runners, you must change the quantity to 2 in the shopping cart so you get a pair. The price of runners does NOT include a Custom Radius, so you have to order that separately. Select the type radius we recommended and place one in your shopping cart. You only need to order one radius, radius price is for a pair. Complete the order and check out. Double check that everything is correct. Whatever you select and order, we are going to do and we are going to ship them fast. So, don't screw up!

Pay attention here.... Payment Options. In order for us to accept your credit card for payment it has to be a real credit card, not a gift or temporary one, and we have to ship to the same address where your credit card bill goes. If any of these are wrong, our credit card processor will not authorize the card an your order will not ship. If you want the package delivered to other than the billing address, like your work, you have to contact your credit card company and have them add your work address to your account. Because of credit card fraud, it is too risky for us to send items to non-billing addresses. We've been burnt too many times by scumbag hockey players with this scam. So, you can thank them for the restriction. Of course if you send us cash, a money order, or bank check in advance we will gladly ship anywhere as well. We take Visa, MC and Discover. No personal checks please, unless you don't mind waiting 2 weeks for them to clear. Sorry, we only take PAYPAL for our international customers. If you select our PAYPAL option, a handling charge will be occurred.
Upon payment, we will complete the order and ship the blades that day or the following day by Priority Mail. We prefer to send all blades by Priority Mail because this is the cheapest and fastest way. Coast to Coast in usually 3 days, and they deliver on Saturdays. Unlike other hockey web sites, we do not make any money on shipping or have handling charges. If you want UPS Ground or Over-nite service, that option is available. For Fedex you have to fax or email us a label. Orders must be in by 3pm in order to be sent Over-nite. If you want to send us a prepaid shipping label, feel free to do so, again, if you are paying by credit card, your shipping address has to match your billing address. Please, do not send stamped envelopes! The post office will not allow us to put a stamped envelope of this weight in our mailbox, they require it be hand delivered to a person at the post office, and we just can't do this.
We rarely have a problem with Priority Mail losing a package, but if you want to get insurance, you must ask for it.

Please, this is an online store, ABSOLUTELY NO TELEPHONE ORDERS! We do not have the staff to take phone calls. We operate a retail store and are helping customers here virtually all day long. All orders MUST be placed through our website. If you have to ask a unique question before ordering, send an email, we will usually answer them within 15 minutes.

8. We carry most replacement blades for current and old model skates, and try to have them in stock year round. Some skates do not have replaceable steel, so if you are interested in getting a custom radius, you will have to ship the skates to us. We have same day turnaround. Except for CCM/Reebok, we do not sell single runners, only pairs. We can't buy them single from the manufacturers, so we don't sell them that way. Plus unless your skates are new and only sharpened a few times, you'll probably need 2 runners so the heights match up.

9. Any time you send blades to us, don't forget to place the online order, and make sure the blades are not moving around inside the package. Write your name on the envelope or on a note inside. Better yet, after you order online, just print out the order form and enclose it in your envelope. We have many customers and get lots of steel each day in the mail. We can expedite your work if we know what you want done. If you want something different or something that couldn't be selected in the shopping cart, just write details on your order form, and we'll contact you by email if we have any questions or to quote you a price.. If you moved or have a new credit card, you can enter that information when you complete your online checkout. Again, it is critical that your credit card information is correct and that the ship-to address is the same as your credit card billing address. Look at your credit card statement, that's the address we have to ship to. Our address is: 4 Hudson Park Dr, Suite A, Hudson, NH 03051

Here's a quick step by step guide on how to place your first order:

1. Select "Order Sharpening and Radius Services Here" from the main menu on left side of page.

2. Select the type Radius we recommended, either Combination or Custom Radius.

3. Select Type of Sharpening from the dropdown menu. Usually this is "I'm buying new steel this order". If you are not buying steel and sending in your steel, select the option that applies.

4. Select what Radius we recommended for you.

5. Select Pitch Setting

6. Select Sharpening.

7. Select Options if any.

8. Add to shopping cart. You only need 1 radius per pair

9. If you are purchasing steel, Select "Order Replacement Runners Here" from the main menu on left side of page.

10. Select the type runners that fit in your skates and enter the correct size. Be sure to read item description to ensure it's right for your skates.

11. Add to Shopping Cart.

12. Change quantity of runners to 2 in Shopping Cart (except for Titanium and BlackEdge).

13. Proceed to checkout. You should have one radius in the cart and 2 runners. Also, if you need any small accessories like laces or skate screws, etc, if you order them along with your steel and they can fit in the same envelope, there will be no extra shipping charges.

14. Complete shipping and billing information and submit your order.

15. If you completed the order, you'll receive an order confirmation email from us. Review and check it. If you made a mistake, or you didn't get a confirmation email, resubmit your order correctly and send us a email canceling the first order. We will only process the correct order.



10. Many of our customers rotate two or more sets of blades, so they are never without a freshly sharpened set. This seems to work best for most skaters. Also, if you have teamates that use our service, why not send your blades together like many do and SAVE on postage. Lastly, we've been running our Sharpen by Mail Service for many years and ship out thousands of blades to happy customers every year. Our process works very well for those who do not have an experienced reliable sharpener in their area. Give us a try, you won't be disappointed. Spoiled is what most skaters say, after they've had us do their sharpenings! Thanks again for your business. Lastly, If you like our website be sure to "Like" it on facebook and Stumbleupon. Thanks. Visit us on facebook at No Icing Sports.